Role Purpose
The Employee Relations Specialist is responsible for liaising between all company employees and the HR Department to try and reduce staff turnover and increase communication, adhering to company’s policies and Local Labour Law.
Key Accountabilities
Provides professional advice and guidance to internal customers on HR issues in own area in order to ensure that HR policies are properly applied and implemented and high standards in HR practice are achieved and maintained.
Contributes to the development and/or implementation of functional and/or corporate projects in order to support the ongoing development of HR provision and standards.
Assists the shops regularly and consistently in order to get correct and objective feedback on employee performance, capabilities, potential and problematic issues.
Liaises with internal customers and/or external agencies on the telephone and/or in writing in order to exchange information and clarify facts.
Spot checks shops ensuring they are meeting the standards expressed by the company (image portrayed, cleanliness, company values...)
Designs, develops, implements, maintains and evaluates appraisal systems and advises the Organizational Development department on the needs and requirements of employees such as Training sessions, language courses and any other operationally beneficial educational activities.
Qualifications, Experience, Knowledge
Bachelor’s degree in Psychology or Human Resources.
A minimum of 2-3 years of experience in related field.
Knowledge of standard office software applications.
Fluency in English.
Strong understanding of Local Labour Law.
Competencies
Customer Focus
Cultural Awareness
Change and Adaptability
Communication
Relationship Building
Analytical Thinking
Self Confidence
