Fraud management specialist
Zain - Manama
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ZAIN1668 - Fraud management specialist

Business Unit:
Zain Bahrain

Division:
Finance

Location:
Bahrain - Manama

Closing Date:
31-Aug-2012

o:

0

Basic Purpose:
Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.

Conducting Fraud Investigations and estimating potential losses

Monitoring subscriber's usage fraud and updating profiles based on usage.

New Product Review and product assessment

Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)

Ad hoc reviews and duties as may be required by the Team leader.

main responsibility:
Conducting fraud investigations and estimating potential losses

Maintaining Fraud Management Systems and following processes that detect and pre-empt fraud

Monitoring usage fraud and updating profiles based on usage

Monitoring network fraud and conducting process audits

Follow up on reported issues identified by team members and supervisors to ensure proper correction of issues

Assist Department Head to review Fraud Policies, Processes and Procedures and in providing recommendations for improvement

Assist in improving the techniques for Fraud prevention and detection

Assist with the rollout of the fraud tools

Assist Department Head to produce required reports, both periodic and ad-hoc

Handling roaming fraud, including:
Generating real-time roaming alerts to operators

Responding to real-time roaming alerts from operators

Monitoring usage of high-value services against parameters

Combating all facets of prepaid fraud, including:
Voucher integrity verification, printing & distribution

Profiling & segmenting prepaid customers

Cash-Sales-Usage reconciliation

Process audits and alignments

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Zain - 11 months ago - save job - block
About this company
6 reviews
Zain was launched in Uganda in 1995 and is part of Zain Group. We are Uganda's most innovative mobile phone operator, and we were first with...