Computer Sciences jobs in Bahrain International Airport

Key Responsibilities

• Manage the IT Helpdesk to ensure prompt and effective resolution of user issues and service requests.
• Provide first-line support for hardware, software, network, printer, and connectivity issues.
• Assist new employees in obtaining IT requirements, including hardware, software, network access, email accounts, and user credentials.
• Conduct IT orientation and basic training for new users.
• Coordinate with IT team members to ensure seamless support across data center, networking, desktop/laptop, internet, and intranet environments.
• Maintain and update IT ticketing systems and activity logs.
• Coordinate the procurement of IT hardware, software, licenses, and related services for all divisions.
• Escalate critical incidents and service disruptions to the IT Manager in a timely manner.
• Manage and monitor backup solutions to ensure business continuity and data protection.
• Administer and monitor servers, software licenses, and cloud infrastructure, including AWS environments.
• Support virtualization platforms and virtual machine (VM) environments.
• Manage and administer Microsoft Entra ID (Azure AD) and Microsoft 365 environments.
• Perform Microsoft Windows Server administration, maintenance, and troubleshooting.
• Ensure IT systems comply with organizational security standards and best practices.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support, system administration, or helpdesk operations.

Work Location: In person