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Hotel Vacancies jobs in Bahrain

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    • Ensure that all hotel standards are met when serving the guests and handling information.
    • Answer guest inquiries about hotel services, facilities and hours of…
    • View all Wyndham Grand Manama jobs - Manama jobs
    • Salary Search: Front Desk Agent salaries
    • See popular questions & answers about Wyndham Grand Manama
    • Coordinate travel schedules including hotel booking, flight bookings and visa arrangements for staff and visitors.
    • Facilities, Events and Travel Coordination.
    • Previous front office or guest services experience in a five-star hotel.
    • Hands-on experience using Opera Cloud PMS.
    • Ensure compliance with hotel safety, security, and emergency procedures.
    • Minimum 2 years’ experience as a receptionist within a 5 star branded hotel.
    • Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department.
    • You are the beginning of an exceptional guest experience.
    • As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience…
    • As a Food & Beverage Waiter , you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable…
    • Maintain compliance with hotel standards and brand guidelines.
    • Proficiency in hotel systems and Microsoft Office applications.
    • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
    • Identify guest reservation needs and determine appropriate room…
    • Provide efficient food and beverage service in accordance with the hotel’s established service standards.
    • You will provide warm, professional, and personalized…
    • * Previous experience in a hotel, serviced apartment, or hospitality environment is preferred.
    • * Minimum 1 year of relevant experience in Front Office /…
    • As a Housekeeping Attendant , you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering…
    • Preferred experience in a luxury hotel in Housekeeping.
    • Clean guestrooms as assigned by management and in accordance with hotel standards.
    • The incumbent will be assisting the Executive Housekeeper/Assistant Housekeeping Manager in assigning duties, inspecting and ensuring that the hotel’s…
    • Previous receptionist/front office experience preferred.
    • Excellent communication and customer service skills.
    • Fluent in English and Arabic preferred.

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Job Post Details

Front Desk Agent
Wyndham Grand Manama
·
3.4
Manama
Full-time
Apply now

Job details

Pay information not provided
Full-time
Manama

Full job description

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.

Main tasks

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
  • Be familiar with all the Front Office software required for the Front Office Agent.
  • Ensure that all hotel standards are met when serving the guests and handling information.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Assist Front Desk and Guest Service Manager in performing coordinator duties.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Use proper etiquette at all times when communicating with guests and associates.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.

Required Skills

Soft skills

Effective Communication

Customer service

Customer Focus

Sales Skills

Telesales, Upselling Skills

Values

Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees

Benefits

Staff accommodation, Learning & development programmes, Career development, Employee rate in all Wyndham hotels globally

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