We are seeking a Senior IT Support Engineer to provide technical assistance and ensure the smooth operation of hardware, software, networks, and enterprise applications. The role involves diagnosing and resolving technical issues, configuring systems, and providing both on-site and remote support to internal teams and customers.

The ideal candidate will have strong troubleshooting skills, the ability to communicate technical concepts clearly, and experience supporting enterprise applications and IT infrastructure. This role also requires coordination with development teams, stakeholders, and end users to ensure systems are functioning efficiently and meeting business requirements.

Candidates with certifications in Microsoft, Cisco, Linux, or similar technologies will have an added advantage.

Ultimately, you will be a trusted technical professional who delivers timely, accurate, and reliable solutions to technical challenges.

Key ResponsibilitiesTechnical Support & Troubleshooting

Provide support for hardware, software, network, and application-related issues
Diagnose and resolve technical problems including system configuration, account setup, and network connectivity
Support Windows, Linux, and Mac OS environments
Provide remote and on-site technical assistance to users
Support and maintain Self-Service Kiosk systems and related applications
Troubleshoot issues related to computer systems, mobile devices, and other IT equipment

Issue Management

Identify root causes of issues through targeted troubleshooting
Track system issues through to resolution within defined SLA timelines
Escalate complex technical issues to development or infrastructure teams
Maintain accurate documentation of issues and resolutions
Prioritize and manage multiple support requests simultaneously

Application & Business Support

Understand business requirements and coordinate with stakeholders
Work with development teams to ensure requirements are clearly communicated
Support application testing, user acceptance testing (UAT), and deployment
Provide feedback to improve application stability and usability

Customer & Communication

Guide users through troubleshooting steps via phone, email, or chat
Provide prompt and accurate updates to customers
Maintain strong and professional relationships with clients and internal teams
Follow up with users to ensure systems are functioning properly after issue resolution

Documentation & Reporting

Document technical knowledge, troubleshooting steps, and solutions
Prepare timely reports and system support documentation
Maintain internal knowledge bases and manuals

Required Qualifications

4–7 years of experience in IT Support, Technical Support, Help Desk, or similar roles
Bachelor’s degree in Information Technology, Computer Science, or related field
Strong experience with Windows, Linux, and Mac operating systems
Experience supporting enterprise applications and IT infrastructure
Experience supporting Self-Service Kiosk systems
Working knowledge of SQL and databases
Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)
Good understanding of computer systems, networking, and mobile devices
Strong problem-solving and analytical skills
Excellent communication and customer support skills
Ability to explain technical concepts clearly to non-technical users

Preferred Certifications

Microsoft Certifications (MCSA / MCSE or equivalent)
Cisco Certifications (CCNA or equivalent)
Linux Certifications (RHCE / Linux+ or equivalent)

Additional Requirements

Strong organizational and multitasking abilities
Ability to work independently and collaboratively in a team environment
Good command of spoken and written English

Job Type: Full-time

Pay: BD300.000 - BD600.000 per month

Application Question(s):

Are you in Bahrain ?
Do you have experience in supporting self-service Kiosks?

Work Location: In person

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