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Job Post Details

Front Desk Agent - job post

Wyndham Grand Manama
3.4 out of 5 stars
Manama

Job details

Job type

  • Full-time

Location

Manama

Full job description

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.

Main tasks

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
  • Be familiar with all the Front Office software required for the Front Office Agent.
  • Ensure that all hotel standards are met when serving the guests and handling information.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Assist Front Desk and Guest Service Manager in performing coordinator duties.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Use proper etiquette at all times when communicating with guests and associates.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.

Required Skills

Soft skills

Effective Communication

Customer service

Customer Focus

Sales Skills

Telesales, Upselling Skills

Values

Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees

Benefits

Staff accommodation, Learning & development programmes, Career development, Employee rate in all Wyndham hotels globally

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