American Express
4.1 out of 5 stars.
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American Express Employee Reviews

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4.0Work-Life Balance
4.0Pay & Benefits
3.6Job Security & Advancement
3.7Management
4.0Culture

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Fun place to work and grow

Indeed Featured review

The most useful review selected by Indeed
Excellent company to work with for any individual who wants to learn and grow with fantastic colleagues and a very healthy and fair workplace culture.
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Eh

Applied to be a customer care rep, but the interview process was so long and tedious due to several rounds. I didn’t get chosen, but I hear it’s a great company to work for
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Excellent

Excellent place both for internal and external customers. Truly a great culture with plenty of room for growth and advancement. They provide tons of resources to learn new skills
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Hire and fire policy

Worst company to work with. No job security !! They follow hire and fire policy. Stupid rating system solely depend upon customer. Even 9 out of 10 they consider very good not excellent
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Buena empresa, excelentes presentaciones pero el liderazgo deja mucho que desear

La empresa tiene muy buenos valores, equilibrio entre la vida personal y profesional, sin embargo para las personas que ya tienen cierta antigüedad y buscan un ascenso es muy ambiguo a pesar de que hay muchas herramientas para el plan de carrera os líderes están mas enfocados en aus propias métricas e incluso llega a haber preferencias no siendo claras las vacantes internas.
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Great Company. Difficult but great context.

My time at AMEX was very good. I can't speak for everyone else but I grew in my career journey in my work ethic and collaboration skills. Team Leaders I had were the best and the colleagues were the best I've ever had on a team.
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Love it

Great place to work. Great benefits. Opportunity for growth and development. I'd recommend to anyone looking for a long career. You'll love it and won't regret it
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Fast paced and never ending work

It was nice working there, the job was relatively easy once you get the hang of all the systems. It took me like 4 months to get used to the systems. The politics was bad and that’s what made me leave
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Great Culture

Amazing place to work! Great colleagues and an open, fun company culture. Leaders really encourage movement within the company for career development purposes.
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Productive and Fun Workplace

"Working at American Express is a delightful experience thanks to the dynamic work environment, innovative projects that challenge and inspire, a supportive team that feels like family, and endless opportunities for personal and professional growth. Each day brings new challenges and learning opportunities, making it a truly fun and fulfilling place to work."
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Great place to work

The Travel and Lifestyle Services is a great department to work in. Everyone was very professional from start to finish. Some politics are subtle but is definitely there though.
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Stressful

No proper training . Most of the support doesnt know what to do . 3 months training is not enough for the job role . Pay is low . No proper Management . Benefit is good . Vacation , Personal days , Sick leave good .
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Avoid

Unreasonably high stress environment. Most leaders are not experienced. Unrealistic expectations from CCP to behave like robots yet maintain metrics. No growth options.
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Great job

Great people who genuinely care and want to see you succeed. They highly encourage learning. Work life balance is great here too. Overall amazing company.
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great place to work

relaxed work environmentGet access to multiple learning platforms which help in professional growthworked on a few projects, took multiple internal moves within the department hybrid work environment was the most convenient part of job, it saved me 3 hours of commuting time

Pros

a lot of fun events, monthly activities, parties

Cons

slow growth
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Productive and Fun Work Place

Ive been here for 3 years now, and leaving is extremely hard. The company does a great job with career development while giving you the freedom to grow and tackle challenges as needed.
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Es una empresa de gran nombre, pero ventas personales esta super amañada

No hay claridad de procesos para buscar leads, trabajas toda la semana en puntos de venta o en oficina. Las bases de datos de posibles clientes se las dan solo a top performers y cuando te toca llamar los clientes están odiando a AMEX por tanta llamada.
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Remote

Good remote job good bonuses but no room for advancement if you are remote. They push the hybrid workers before the remote. I do enjoy working here but this is why I am leaving
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Great work life balance

Easy work, but you have to suck up to your leaders if you ever want to think about a promotion. 2 days a week in office, likely moving to 3 in 2024. Overall good place to stay for two years, then jump.
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Rewarding job

I took inbound calls and upsell credit card products. Job was great because of high rewards for upselling products from American Express. You’ll enjoy the job if you can work under pressure
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Good culture and workplace

Plenty of opportunities for advancement, especially if you're open to moving locations (if you're outside of NY). Good culture and leadership, lots of politics like any big company
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Overall rating

Based on 9,033 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture

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