American Express Employee Reviews
Showing all 7,960 reviews
Indeed Featured review
The most useful review selected by Indeed
At Amex the work environment is exciting and challenging. Working with different cultures and different business aspects and stakeholders. Extensive learning and fast pact with multitasks orientation. It is the best best place for career development
Good Overall place to work. Good company structure. Good Benefits. Great travel perks. I would recommend for someone who doesnt need the money, but wants to travel the world. Really a fun place to work because many are young and there are alot of after work possibilites.
Awesome place to work for those who like analytics. However, they usually hire through temp agencies, this enables them to let people go without warning, even with right to work state laws they have an above average turnover rate.Management is supportive if you already know what your doing, so new hires tend to get the raw end of the deal. When the management decides your not worth training anymore you will receive a phone call from your agency saying your no longer needed, so your 6-12 month contract could last from one day to 11 months and 29 days.
Work is fulfilling and challenging.
Trying to not stress about when you will be let go.
Not a bad place. It can become highly political when it comes to promotions. Work/Life balance is generally decent, but highly team dependent. Benefits are great with plenty of PTO, 6% 401K matching, discretionary profit sharing.
Benefits, Work/Life Balance, 401K Matching
Low Salary, Office politics
I've been with the company almost 4 years come March 2021, I've held 3 roles within that time frame and have recieved many great opportunties to train, and enrich my own skills to become a great leader. Every day I come to work, I am purposeful of the connections I make and the assistance I extend to my colleagues. IF YOU ARE NOT HUNGRY FOR YOURSELF- this is NOT the company for you. You will not be handed opportunities you are not actively showing you are ready and responsible for.
Great pay, Great opportunities for growth.
can feel a bit like the "boy's club".
Il mio lavoro consiste nel visitare giornalmente circa 12 esercenti per effettuare una visita di cortesia. Tramite un app scaricata su un device si effettuano fotografie al punto vendita e alla merce esposta del brand. Rappresentando l'azienda è obbligatorio un look assolutamente formale (niente jeans, niente piercing o tatuaggi in vista, sempre tesserino esposto, trucco leggero, nessun brand diverso dall'azienda può comparire sugli indumenti indossati, scarpe pulite, capelli ed unghie in perfetto ordine) e un atteggiamento sempre professionale nel linguaggio adoperato e soprattutto discreto e rispettoso del lavoro degli esercenti. E' un lavoro molto dinamico nel quale bisogna essere certamente automuniti, bisogna essere in grado di organizzare circa 220 visite mensili in 13 cap differenti tenendo conto delle zone di riferimento, orari di apertura e possibilità di traffico. Ogni visita è diversa in base al merchant che si ha di fronte: bar, hotel, ristoranti, negozi di vario genere, uffici che offrono servizi. Il Brand Ambassador ha diverse funzioni: dal Merketing (inserendo l'esercente in campagne marketing mensili), Merchandising (esposizione di materiale pop differenziato in base al merchant di riferimento), Risoluzione di problemi tecnici (rilevazione del termial ID del pos o della nuova partita iva dell'attività se ha cambiato gestione o di un cambio banca), Compilazione della Survey (un sondaggio per comprendere l'opinione dell'esercente sul servizio), Rilevazione di fotografie e rilevazione dei contatti dell'esercente. E' un lavoro nel quale bisogna essere molto professionali - more...
Il contatto con il pubblico costante
Molto tempo speso in macchina
TLS was great until they did a management overhaul and many established managers had to reapply for their jobs. People with 25+ years experience.They were replaced by people that had no clue about the industry and only were in it for the perks and we're unable to guide a team of professionals with more experience than new management themselves. Biggest mistake, because lots of high quality performers left.
Easy to get burned out taking call after call.Good opportunities for bonus based on job performance.Management okay, they seem to be burned out and trying to get back with the multiple changes that happen weekly.Lack of support.Upper management is out of touch in what CCP's truly face.
Sadly, like most companies that hire for customer service, they get you pumped up at first. You get to hear about all the awesome benefits (not about the high deductibles just yet) and your pay is decent especially depending on where you live. You have awesome and excited fellow newbies training with you and a trainer who makes you feel amped up to do the job. All fun and games during training. Then you find out you have to make offers/sell. They don’t call it selling but it is and if you don’t offer enough and meet certain metrics then you don’t make it past training and it’s pushed heavily! After training- you’re taking back to back calls. Most are either quick payment and check balance calls or they’re unhappy customers calling about late fees they want you to waive or charges they want you to dispute and you can’t always please but they can still fill out a survey on you and even if their beef is at Amex and they comment on survey that you’re the best person in the world but they mark it all low thinking it hurts only Amex but it hurts your metrics and nothing you can do. You’ll be coached weekly and told all the right things to say by people who’ve worked there for for years and haven’t taken calls themselves in years. It’s easy to feel like something is wrong with you when you can’t find a way to get a customer who wanted to make a payment with the IVR but got booted to you to have some sort of “relevant” conversation so you can make that offer. (Be very peppy, confident, unafraid to ask questions and make conversation to succeed.) Things change constantly. Systems - more...
Inclusive, Diverse, PTO/Sick Days, Decent Pay
Metrics/Numbers Driven, back to back calls, system glitches, tons of “feed back” even during calls which is distracting
On the whole a decent place to work for most folks! (based on observation and talking to people within and outside my team). The general culture is diverse, respectful and understanding. I would personally say that experience and how you grow is contingent on your team and immediate leader. After several years and putting in a lot of work and voicing my desire to move up-- I could see that my leader did nothing to see that I could grow professionally and brought a negative energy and outlook. Caused me to be uncomfortable and leave the company all together due to frustration.
Lots of Swag! Cool perks from an understanding work culture
Your experience is contingent on your direct leader. Can make it amazing or horrible!
I loved working here. The environment is great and the company is commited to take good care of its employees. There is a lot of competition within the company to grow, but almost everybody helps each other to reach their goals