While working in Batelco as a 196 Agent, I had to give accurate and appropriate Information to answer questions, troubleshoot issues, and resolve complaints.
Collected customer feedback and made process changes to exceed customer satisfaction goals, Been in contact with the other departments, to guarantee that the customer satisfaction is met.
I've also learned how to deal and communicate with different kinds of customers.
It was a great and new experience for me having to work in such position and environment, and I've got to learn a lot about telecommunication companies, communication, marketing and dealing with different customers.
Health care insurance, Insintives
working as shifts, low basic income