BATELCO
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BATELCO Employee Review

New and different experinece from the other fields I've worked in.

4.0
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August 9, 2017
While working in Batelco as a 196 Agent, I had to give accurate and appropriate Information to answer questions, troubleshoot issues, and resolve complaints.
Collected customer feedback and made process changes to exceed customer satisfaction goals, Been in contact with the other departments, to guarantee that the customer satisfaction is met.

I've also learned how to deal and communicate with different kinds of customers.

It was a great and new experience for me having to work in such position and environment, and I've got to learn a lot about telecommunication companies, communication, marketing and dealing with different customers.
Pros
Health care insurance, Insintives
Cons
working as shifts, low basic income
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Similar reviews
5.0
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August 31, 2019
Same location
Batelco has a professional and challenging environment. It’s the best telecommunication company in Bahrain.

Batelco management always give the chance to their employees to be better.
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4.0
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August 1, 2019
Same location
the good thing about working there is learning how to communicate
with customers and be patient, i used to train many new agents and that was the most fun part
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3.0
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July 31, 2019
PROS:
Good pay to industry average

Change is taking place but will take time

HR are actively changing the culture in the organization


CONS:

Highly political culture

Unclear vision in organization, no demarcation or accountability.
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Overall rating
4.3
Based on 22 reviews
5
11
4
6
3
5
2
0
1
0
Ratings by category
4.0
Work/Life Balance
4.1
Compensation/Benefits
3.9
Job Security/Advancement
3.7
Management
4.0
Culture
BATELCO Reviews by Location