Costa Coffee
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Costa Coffee Careers and Employment

About us
In 1971 two brothers, Bruno and Sergio, moved to London. Coming from Italy, they were disappointed with the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. And the Costa dream was born. From tiny beans, great big Mochas grow, and for 10 consecutive years, we were voted the UK’s favourite coffee shop. Since being bought by The Coca – more... Cola Company in 2019 our global growth mission commenced. We now have over 3,800 stores across 32 countries and over 8,300 Costa Express self-service units. We’re on an exceptional adventure…

We believe in great coffee for everyone……and we mean everyone! At the heart of what we do are our values; we believe in Warmth, Passion, Courage and Trust. Maybe it’s because we love coffee, but we really value a feeling of warmth in our teams and in our communities and pride ourselves in empowering our people to feel supported to make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change. Some companies spout this kind of froth but don’t back it up in their actions, but at Costa Coffee we’re genuine. We have a collaborative and inclusive workforce, who continually unlock new growth and innovation.


We are proud to be a total coffee company, enabled to deliver more cups of great coffee, to more people more often. Our Retail stores deliver Barista hand crafted coffee to perfection while our Costa Express innovation has revolutionised the coffee on the go market. And if that wasn't enough, being able to offer a Ready to Drink range as well as At Home solutions, and our Proud to Serve partnerships, means allow our adventure is becoming more diverse and moving faster.
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What is it like to work at Costa Coffee?

3.4
Work/Life Balance
3.2
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.5
Culture

What are people saying about the leadership at Costa Coffee?

Picture of Jill McDonald, CEO of Costa Coffee
74%
of employees approve of Jill McDonald’s performance as CEO
CEO Approval is based on 1,001 ratings
3.0
Productive place of work
Written by Barista maestro (Former Employee) from Bahrain, airport departure on September 20, 2017
The management is concerned about staff.They provide educative programs for staff that are very beneficial. Delaying of salary payment and over time.
Pros
Free drinks upon staff on shift
Cons
Long hours
See Costa Coffee reviews about management