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HSBC Employee Reviews for Customer Service Representative

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Team leader, Train staff on signature checking & handling signature checking workshops, Contact branch and dispute customer queries & working in line with other relevant departments, Capturing application forms to the systems, Reviewing Customer Profile, Signature Checking ,Opening Accounts, Investigating on Customer Transactions, Customer Addresses, Contacting Relationship Manager, handling customer queries & Sending letters to Customer, Auditing work, Contact customers for verification of personal details/ queries
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• Enhanced my ability to build & strengthen customer relations through placing a high focus on the importance of the customer and their needs. • Responsibilities included opening bank accounts and saving accounts. While opening accounts I developed the ability identify cross selling opportunities. • Leveraged on my analytical skills to assist and guide clients on their various borrowing needs. • Demonstrated my ability to meet targets as I conducted Sales for personal loans • Proactively participated in developing the bank's services to provide a better& more enhanced services
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  1. Customer Service Representative