Liked my boss but they will fire you for their equipment failing
Customer Service Representative (Former Employee) – Victoria, BC – February 15, 2019
I was with the company for 2 years, loved my job and found that though it was easy for me to hit sales goals and regularly get above targets set I very soon ran into problems with the USB that was provided to run the virtual client. I had several replacement USB's sent to me and eventually they changed it to a box of sorts that was supposed to be more stable. I'd had trouble with the client disconnecting from the server, crashing and sometimes failing to load even with basic troubleshooting and escalations through tech support.
It was decided that the USB wasn't working for me and that I'd have a box sent out that should resolve the issues period. During a rough day with the USB I found out they'd tried to record a call (monitoring) but couldn't get anything because it wasn't connecting yet again. I had a good track record with sales, jump ons (when they needed people to do OT or to cover sick coworkers) including for an iPhone launch where I worked an 18, 14, 12 then an 8 hour shift on a long weekend, even won an iPad for most OT worked that weekend.
Well turns out because they couldn't record the call it was an automatic Call Avoidance, I tried to explain the problems I'd had and told them I could give them every ticket number and escalation number proving it was the USB and I was still taking calls not avoiding them. Nope fired, they don't care if THEIR stuff doesn't work it was my fault their USB was faulty.
Box arrived the next day and I had to decline the delivery. This company doesn't care if their stuff fails or is faulty you will be blamed and held accountable.more... That is how they work.less
Some managers are nice
Horrible equipment provided that has constant problems
Customer Service (Former Employee) – Fayetteville, NC – February 14, 2019
When I was working at sykes very ghetto, they would just hire anyone to work there and you wouldn’t see your commission for directv at all nor add a lines however now they are contracted to another company which may have improved their business
Good place to work at if you're not a social person.
Customer Service Representative (Former Employee) – Langhorne, PA – February 13, 2019
It was fun to work with the cameras, because you had to learn how to use them to help the customers with calls and questions about the products. However, a little stressful because phone calls do not stop coming in. Also, it got a little lonely from being on the phone and not having face to face interactions.
Breaks every 2 hrs. Benefits, opportunity for advancement.
Tier 1 Technical Support (Current Employee) – Morristown, TN – February 11, 2019
I have worked at Sykes in Morristown, TN now for going on 6 months. I have never been happier at a job than I am here! I love the people I work with, the bosses, the management, the schedule; it's all amazing! The hardest part of the job is having to leave at night! We answer the phones and do tech support for an online bookkeeping company. We stay busy and have lots of help around when needed!
great pay, benefits, security, advancement opportunity
Customer Care Representative (Former Employee) – Fayetteville, NC – February 11, 2019
Unprofessional establishment. Managers were unprofessional and were not good leaders. The employees appeared to be dressed as if they were going to a club instead of being dressed for work. The managers were too busy fraternizing with employees instead of coaching the employee to advance in the company.
I love my Job here at Sykes. I feel like all my fellow coworkers are family. Our product is amazing. Overtime is available, but so is paid time off. This is a great job to have, and the options to move up within the company are here.
When I came to work here 3 years ago I thought this would be a short time job for me until I could find something better. This has defiantly turned out to be a career for me & I don't plan on going anywhere. Great pay and benefits & I have the most amazing boss! I can see myself retiring from here.
health insurance, pay, Pto, game room for breaks & lunch
I love working here, Family atmosphere great pay and incentives very caring support team and coaches your never alone to struggle with your job there is always someone to lend a helping hand for support. Our client Intuit are amazing people and also come to show support for us.
SYKES is a great place to work. Coming from the field of IDD to a call center was scary. I didn't think at first that this would be the job for me. I stuck it out and moved up within the company fairly quickly. The training is very fast paced and they throw a lot at you at one time. You learn the most during your live calls. Give it time! It does get easier!!! The culture is phenomenal and the support here is bar none!!! There is always something new to learn everyday. The pay is great and the customers are even better! I don't regret making the change and look forward to my career with SYKES! They treat you like family and invest so much into each person here. I love my job:)
different things to do everyday, pay, culture, environment
benefits ( could be better, not really SYKES fault )