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    • We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers.
    • View all Calo Inc. jobs - Manama jobs
    • Salary Search: Customer Experience Associate salaries
  • Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus…
    • Candidates on visit or who are available immediately may send their CV with latest photograph at the earliest.
    • Previous cashier or retail experience preferred.
    • Ability to work in a fast-paced retail environment.
    • The ideal candidate will be responsible for handling…
    • Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly…
    • The role holder will be responsible for managing the purchasing and replenishment of the retail products.
    • The role holder is also responsible for maintaining…
    • Conduct market visits to restaurants, cafés, hotels, bars, and retail outlets.
    • Gather market insights and consumer feedback.
    • Customer service associate (CSA) job requires a high level of customer interaction and should have good customer facing and communication skills.
    • Has previous cashier or retail experience in Bahrain.
    • Is quick, alert and hardworking.
    • Has excellent customer service skills.
    • Bakery production and product display.
    • Maintain cleanliness, hygiene, and equipment.
    • Prepare quality products as per production plan.
    • Clean shelves, arrange products neatly, and ensure stock availability.
    • Promptly unload trucks and deliveries.
    • Sort and stock products on shelves and in the back…
    • We are seeking a proactive and detail-oriented Logistics Assistant to support the end-to-end logistics, procurement, and shipment coordination activities of our…
    • Previous retail or sales experience is preferred.
    • Welcome and assist customers in a friendly and professional manner.
    • Basic computer and POS system skills.
    • Demonstrate usage and benefits of various brands and products in alignment with the retail policies.
    • Our Perfumes Consultant is responsible for achieving optimum…
    • Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.
    • Previous experience in a luxury hotel.

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Job Post Details

Customer Experience Associate - job post

Calo Inc.
3.6 out of 5 stars
Manama

Job details

Job type

  • Permanent

Location

Manama

Full job description

About Calo (more here)

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What You’ll Do

  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems

  • Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience

  • Onboarding customers to kick-off their journey

  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues

  • Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied

  • Communicating feedback to the team and following up on resolving customers’ pain points

What We’re Looking For

  • Fresh graduate or preferably working in a customer service role for 1 - 3 years

  • Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer

  • Passionate about problem solving; you get satisfaction from making people’s lives better

  • A people’s person by nature

  • Have a deep sense of empathy & drive to resolve customer issues

  • Maintain a calm demeanor when facing challenges or stressful situations

  • Ability to organize your time efficiently, and complete tasks in a timely manner

  • Interested in working on shift basis

The Hiring Journey

  • Screening meeting with our TA team

  • Technical interview

  • Culture-fit interview

  • Offer stage

Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

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